16700 Responsible Gaming — Play Healthy, Live Balanced
At 16700, entertainment should bring joy, not stress. This page provides guides, self-control tools, and support resources to help Malaysian users play in a healthy and responsible way.
16700's Commitment to Healthy Gaming
At 16700, online gaming is an entertainment activity — not a way to earn income or solve financial problems. We believe every player deserves an enjoyable experience that does not interfere with their daily life, personal relationships, or mental well-being.
16700 takes this responsibility seriously. We provide a range of self-control options, responsible gambling guides, and straightforward ways to get help whenever you need it. We also ensure our platform is inaccessible to anyone under the age of 18.
Remember that gaming should be a small part of your leisure time, not the central focus of your life. If you feel that your playing habits are starting to affect your life, take action early — we're here to help.
Recognise the Signs of At-Risk Behaviour
Recognising early warning signs is the first step to staying in control. Take a moment to pause and reflect on the following questions:
Warning Signs to Watch Out For
- You play longer or spend more than you planned.
- You are using money set aside for bills, food, or daily necessities to gamble.
- You feel restless, irritable, or distressed when you are unable to play.
- You are trying to win back money you have already lost (chasing losses).
- You are hiding your gambling habits from family members or friends.
- Gaming is affecting your sleep quality, work, or personal relationships.
- You are borrowing money or selling belongings to fund your play.
Healthy Gaming Habits
- You only play with money you can afford to lose without it affecting your daily life.
- You set time and budget limits before playing and stick to them.
- Gaming is entertainment, not a source of income or an escape from problems.
- You can stop playing at any time without feeling pressured.
- Your social life, work, and family are not affected by your gaming activity.
- Never play when you are feeling stressed, sad, or under the influence of alcohol.
How to Set Effective Time & Budget Limits
Monthly Budget Limit
Before you start playing each month, decide on the maximum amount in MYR (RM) you are comfortable spending purely for entertainment. Think of it like a budget for movies or dinner out — fun money that will not affect your essential needs.
Once you've reached your limit, stop playing — no exceptions. Don't make additional deposits just because you were "almost winning" or because you're feeling emotional.
Daily Time Limit
Set a clear time limit for each gaming session — for example, no more than one or two hours a day. Use your phone's alarm as a reminder when your allotted time is nearly up.
Avoid playing late at night or when you are exhausted, as decisions made when drowsy are often poor ones. Getting enough rest helps you think more clearly and make better choices.
Available Self-Control Tools
16700 offers several options to help users proactively manage their playing habits. Contact our support team at [email protected] to activate any of the following options:
Set a maximum deposit limit — daily, weekly, or monthly — to make sure you never spend beyond your means.
Request a temporary cooling-off period of a few days or weeks. Your account will be suspended for the duration of this period.
If you need a longer break, you can request to be blocked from accessing the platform for an extended period at your own request.
The 16700 support team is available 24 hours a day to help you activate any self-control options or answer questions about responsible gambling.
Minor Protection
The 16700 platform is strictly for individuals aged 18 and above. We take this responsibility very seriously and carry out an age verification process during account registration.
If you are a parent or guardian, we recommend the following steps to protect children from accessing online gambling platforms:
- Never share your account username and password with anyone, including family members.
- Log out of your account every time you finish using a shared device.
- Install parental control software on devices accessible to children.
- Keep your gaming devices in a place that is out of reach for children.
If you suspect that a minor has accessed your account, please contact 16700 support immediately at [email protected] for prompt action.
Life Balance & When to Seek Help
Online entertainment is most enjoyable when it's just a small part of a balanced life. Make time for other activities you enjoy — sports, hobbies, family, or your career. Gaming should add value to your life, not dominate your time or thoughts.
If you or someone you know is struggling with gambling-related issues, don't wait until things get worse. Seeking help is a sign of strength, not weakness. Here are some steps you can take:
- Talk to someone you trust — a family member, close friend, or trusted counsellor can provide meaningful moral support.
- Speak to a professional counsellor — in Malaysia, there are counselling and mental health support services that can effectively help you overcome gambling addiction.
- Use the platform's self-control tools — contact 16700 support at [email protected] to activate deposit limits, break periods, or self-exclusion at any time.
- Consider taking a break from the platform — sometimes the best thing to do is take a complete break from gaming for a period of time, to regain perspective and restore balance in your life.
At 16700, we're always here to listen and help. Your wellbeing is our priority. Don't hesitate to reach out to us or seek professional help whenever you need it. For more information, visit our FAQ us.